Privacy Policy

This is an English translation of Between's Arabic privacy policy. If there is any difference between the two versions, the Arabic version prevails.

Who we are

Our website address is: https://www.between.sa.

Introduction

Our privacy policy describes how we collect, store and protect your personal information, and it is important that you, as a user, review it. By "personal information" we mean information that can be linked to a specific person and used to identify that person. The website does not consider anonymous information to be personal information, because it cannot be used to identify a specific person.

We collect personal information from you when you use the website (the "Website"), including, without limitation, when you call us or email our customer support team. By providing us with your personal information, you expressly consent to its processing in accordance with the terms of our privacy policy.

The Website may amend these terms at any time by publishing an amended version on the Website. The amended version takes effect as soon as it is published, and your continued use of the Website after that constitutes your express consent to our continued processing of your personal information under the amended privacy terms.

What personal data we collect and why

Comments

When visitors leave comments on the site, we collect the data shown in the comment form, as well as the visitor's IP address and browser user agent string to help detect spam. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see whether you use it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may choose to save your name, email address and website in cookies. These are for your convenience, so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.

If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select "Remember me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the ID of the article you edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (for example videos, images and articles). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with it if you have an account and are logged in to that website.

Who we share your data with

We share data only when necessary and in line with applicable laws and regulations. For example:

• Certain legal obligations sometimes require us to provide some personal data to other parties. These include disclosing data as required by law and detecting or preventing fraud.
• We may share your personal data with a number of parties to store it or to help us provide our services. When we do so, we make sure to sign an agreement ensuring that the party complies with data protection law to keep your data safe.
• We share some personal data within Between.

How do we protect your data?

We work hard to make sure that the records we hold about you are kept in a secure place and are accessible only to those entitled to see them. One of the ways we protect these records is by taking technical and organisational measures, for example:

• restricting access to systems and networks;
• training employees on how to keep your data safe;
• putting controls and rules on where data is stored;
• disposing of personal data once it is no longer needed.

How long do we keep your data?

We keep your personal data for as long as we need it for the purpose for which it was collected and to meet any legal, regulatory, accounting or reporting requirements, based on a defined retention period. The period may vary depending on the circumstances of the data subject. We review the period continuously to make sure your data is not kept longer than necessary.

Your rights regarding our collection and use of your personal data

Under applicable laws, you may have specific rights regarding your personal data, including:

• access to the personal data we hold about you;
• obtaining your personal data held by Between;
• knowing the purpose for which your personal data was collected and how it will be used;
• restricting the use of your personal data in certain cases;
• correcting and updating your personal data held by Between;
• requesting the deletion of your personal data held by Between;
• withdrawing your consent to the use of your data and objecting to it.

You can write to us at any time at info@between.sa. All your information is treated in strict confidence.

The rights above may be subject to certain exceptions, including:

• when your request conflicts with a legal procedure (for example, we need to process your data under labour law);
• when an agreement cannot be performed or a contract concluded without your consent to share your data;
• when we are not the party responsible for your data (in that case, we can give you information about the responsible party and help you forward your request to it);
• when your data relates to a possible crime (for example, your data may be important to prevent or detect crimes such as fraud, money laundering or suspicious financial transfers);
• when your data is necessary to bring, defend or exercise legal claims.

How to exercise your rights

You can exercise any of these rights, ask how we use your personal data, or make a complaint by emailing us at: info@between.sa

Changes to this privacy notice

We may review or amend this privacy notice at any time in the future by updating this page. All changes will be made here, so you can always see what data we collect, how we may use it and whether we will disclose it to anyone.

Supplementary notices

Between may provide you with a supplementary privacy notice to be read together with this privacy policy. You will also find a set of supplementary privacy notices below. We hope that arranging and presenting the information in separate parts is helpful and gives you specific information about your dealings with Between.

To ensure the success of the services we provide

When we share your data, we make sure the company we send it to has the required level of data protection, and we take additional measures to protect it.

Please review the website regularly to check for any changes to our privacy policy.

Collection of your personal information

As part of registering on the website, you will be asked to provide information about yourself, such as your name, email address and/or phone number or similar information, and any additional information such as your date of birth or other identifying information. In addition, to verify your identity, we may ask for proof of identity (such as a copy of your passport, residence permit, national ID and/or driving licence).

BETWEEN.SA follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, internet service provider (ISP), date and time stamp, referring/exit pages and possibly the number of clicks. This information is not linked to any personally identifiable information. Its purpose is analysing trends, administering the site, tracking users' movement on the website and gathering demographic information.

The Website may also collect information about your computer (for example, browser type) and browsing information (for example, the pages you visit on the website), as well as the times you access the Website.

The Website may also collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team, or store the results when you respond to or complete a survey. We may also collect feedback ratings and other comments related to your use of the Website. When we aggregate personal information for statistical purposes, that aggregated information is anonymised.

How the Website uses your personal information

When you provide your personal information to us, you authorise us to collect, retain and use it for the following:

• providing services, including customer support; measuring and improving our services to you; preventing illegal activities; troubleshooting any problems; collecting fees; sending you promotional emails; and verifying the information you provide to us with or through third parties, including for fraud screening and verification;
• verifying your identity and your eligibility to register as a user of the Website, processing your registration as a user, providing you with a login ID for the Website and maintaining and managing your registration; conducting research or statistical analysis to improve the content and layout of the Website and our product and service offerings; and for marketing and promotional purposes.

Although we do our best to protect your privacy, we may need to disclose your personal information to law enforcement authorities, government bodies or other third parties where we are required to do so by a court order or similar legal procedure; where we are required to disclose your personal information for compliance and law enforcement purposes; where we cooperate with authorities in an investigation; or when we believe in good faith that disclosing your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our terms. You agree to our right to disclose your personal information to our affiliated companies in the cases above.

We may retain the information you provide to us, and it is available to our employees. Any information you provide to the Website voluntarily and without being asked by the Website may be made public on the Website and therefore be accessible to any internet user. Any voluntary information you disclose to us becomes public information, and this constitutes a waiver of any proprietary rights in that information (including, without limitation, confidentiality rights and copyright). You should therefore take care when deciding to include personal or private information in voluntary information you provide to us.

In addition, the information includes details about your user identity and the feedback ratings and comments associated with your use of the Website. Otherwise, we will only disclose your personal information to a third party after obtaining your express permission. We do not share or disclose any of your personal information to third parties in the normal course of business, except for the disclosure and sharing set out in this privacy policy.

We also use the comments you share about the website for marketing purposes, and by sharing these comments you expressly consent to their use for marketing purposes.

Your use of your personal information and that of other users

We cannot guarantee the privacy of your personal information when you share it with other members of the Website. This privacy policy does not cover your disclosure of your personal information to another member of the Website.

Accessing, reviewing and changing your personal information

You can access and review your personal information through the "My account" section of the Website. If your personal information changes in any way, or was provided incorrectly on the Website, you must update or correct it as appropriate.

Please note that we will retain your personal information during and after your use of the Website as required to comply with the law, to troubleshoot technical problems, to prevent fraud, to assist in any legal investigations and to take any other actions permitted by law.

Protecting your personal information

We keep your personal information on our servers. By providing us with personal information, you consent to its transfer to and storage on our servers hosted on Amazon Web Services. The internet is not a secure medium, and we cannot guarantee the privacy of your personal information. You must enter your username and password each time you want to access your account. Choose your password carefully, using numbers, letters and special characters, and do not share your username and password with anyone.

Third-party websites

The Website may contain links to other websites, and this privacy policy does not apply to any such third-party websites. Their privacy policies may differ from ours, and we have no control over the information you submit to them. You should read the relevant privacy policy of those external websites before responding to any offers, products or services advertised by those parties and/or websites.

Please note that we are not responsible for the privacy practices of such other websites, and we encourage you to read the privacy statement of every website you visit if you intend to provide personal information to it. Our privacy policy does not apply to other advertisers or websites. We therefore advise you to consult the privacy policies of these third-party ad servers for more detailed information, which may include their practices and instructions on how to opt out of certain options.

Third-party ad servers or ad networks use technologies such as cookies, JavaScript or web beacons in the advertisements and links that appear on our website, which are sent directly to users' browsers. They automatically receive your IP address when this happens. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content you see on websites you visit. Note that we have no access to or control over these cookies used by third-party advertisers.

You can choose to disable cookies through your individual browser options. More detailed information about managing cookies with specific web browsers can be found on the browsers' own websites.

Children's information

Another part of our priority is adding protection for children while they use the internet. We encourage parents and guardians to observe, participate in and/or monitor and guide their online activity.

We do not knowingly collect any personally identifiable information from children under the age of thirteen (13). If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best to promptly remove such information from our records.

Online privacy policy only

This privacy policy applies only to our online activities and is valid for visitors to our website with regard to the information they shared and/or that was collected on our website. This policy does not apply to any information collected offline or via channels other than this website.