Frequently Asked Questions

between as a success partner

what are our services?

If you are an owner of a virtual store having Between by your side is a major plus. You can put your feet up while Between takes over communication with your clients, store orders, processing and shipping your products to your clients.

Where is Between Company located?

Between is proud to be a Saudi company. You can find us by either asking us or google map. We are located in Jeddah city. Our main office is at …and our warehouses are at…

What are your office hours?

We are at your service six days a week from Saturday to Thursday from (9 am to 5 pm)

How can I start working with Between?

All you need is a registration certificate (CR) and Value added tax (VAT)

How long after completing all the requirements will Between start to manage my storage and orders?

We start a week after you complete the registration

Does Between charge for the VAT on my monthly receipt?

Yes. Between charges for the VAT on your monthly receipt

Storing products

Does Between take care of expired items in my stock?

Absolutely! Between will inspect your inventory once it arrives based on the date of its arrival

What are the steps that I should take before handing in my products?

The client must report to between via email 3 days prior to sending the products so that preparation can start once it arrives.
1.Theclients must share the delivery notice
2.theclient must be aware of the estimated delivery time
3.allthe shipments must be prepaid (custom and fees)
4.barcodesmust be used for storage

What if one of my products does not have a barcode?

Between can add a barcode to your products that don't have one free of charge

Are there thermometers in your warehouses?

Absolutely. We are very cautious in making sure the temperature is at a medium-high at the warehouse, somewhere between 24 C°, and 28 C°.

How are the products being stored? How is the area measured?

Between offers for you different type of storage based on products size and type and size.

Storage size and types:
- Pallet: (150 x 120 x 80 cm)
- Shelf: (50 x 60 x 190 cm)
- Bin: (0.50 x 0.20 x 0.30 cm)

Does your warehouse require a certain size? What is it?

In Between, the quantity is unlimited, however, the maximum size for the box is 40×60×50 cm. And150×120×80cm for the pallet.

Is the Between warehouse permitted by the Saudi food and drug authority?

Our warehouses are prepared to store products that require low temperature and it is permitted by the Saudi food and drug authority

How long after receiving the order does Between need to prepare and ship it?

Orders received before 12pm will be prepared and shipped on the same day. On the other hand, orders received later will be shipped on the following day

Is there a duration for storing my products in the warehouse?

our warehouses and services for any product is consistently being sold

Preparing your products

Does Between use a safe method of handling fragile products?

Absolutely! we at Between are careful about your products and use safe packaging materials (plastic bubbles, cardboard and warning labels).

I have products in Between warehouses, but I do not have packing boxes. Does Between provide this service?

Do not forget that Between is your success and distinction partner, so we are interested in providing innovative solutions for packaging and storage and provide you with types of boxes with different dimensions to suit your products.

Can I rely on Between to provide packaging for my products?

Yes, Between offers you packaging solutions to ship your products to your customers safely and accurately.

My clients have special requests for the products they request. Does Between meet these requests?

Absolutely! we are interested in Between to provide any special requests for your products such as gift wrapping service, or as requested by your customer.

Shipping your products

Does Between offer door-to-door service?

Yes, Between offers door-to-door service and shipment to other various shipping companies' branches.

Does Between allow choosing a preferred shipping company?

Yes, you can choose the shipping company that you prefer to deliver your products

Does Between insure my products once it's shipped?

Yes, your products have up to 375 SAR in coverage, to get full coverage you must pay 3%

Does Between offer return and exchange services?

Yes, Between cares about offering return and exchange services to your customers

Does Between have worldwide shipping?

Yes, Between ships to all the areas in the Kingdom, all the gulf countries, and other regions. We offer all levels of services such as prompt delivery and same-day delivery

How long does Between need to deliver my products?

-Between delivers the shipments in Jeddah city on the same day ( for orders received before 12 pm).
- Shipping to major cities take24-48 hours to arrive.
- Shipping to other areas in the Kingdom take 4-5 business days to be delivered.
-Shipping to gulf countries takes6-10 business days to be delivered .
-Shipping to the rest of the world countries takes 14 days to be delivered .

Does Between offer COD to customers?

Absolutely, Between offers COD for shipments inside the Kingdom

What are the shipping companies that Between works with?

Between works with most shipping companies

Does Between offer custom release services for my products?

Yes, Between offers full service from collecting your product to delivering it to your customers and full custom release services

Manage your platform and inventory

How can I with Between manage inventory for my products?

Between could offer you the ability to reach the managing orders website OMS where you can control and check on all warehouse activities

Can I add new products to the inventory management system?

Clients could add products through Between' website (order management system)

Can I track my products’ shipment?

Yes, clients could track their shipments through Between website

Does Between' system clarify all my products’ transactions?

Certainly, Between' system shows you all your inventories’ procedures including the collection of products and preparation procedure, etc.

Can Between link my store to other online stores?

Yes, Between is linked to most of the online local and international stores. Additionally, our technical team is prepared to link your store if your platform is ready to be linked with any platform such as : basket platform, Shopify, Magneto, Open cart, or any other platform.

ContactingBetween

How can I contact you?